Shopping with Pawcuria Pets
What does Pawcuria Pets sell?
We focus on practical lifestyle products for cats and dogs across feeding and hydration, walking and travel, comfort and sleep, grooming and care, play and enrichment, and pet-friendly home essentials.
How do you choose products?
We look for products with a clear everyday purpose, useful design details, good presentation and information that customers can understand easily. We also review supplier information before adding products to the store.
Do you make the products yourselves?
Pawcuria Pets is a retailer and curator. Products are dispatched directly to you by our UK-based brand and supplier partners. Brand details are shown on individual product pages where relevant.
Delivery
Where do you deliver?
We deliver to UK addresses only: England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and Islands.
How much is delivery?
Standard UK Delivery is £3.99 on orders under £50 and free on orders of £50 or more. You pay one delivery charge per order, even if items arrive in separate parcels.
How long will delivery take?
Orders are dispatched within 1–3 working days and delivered 2–5 working days after dispatch, so most orders arrive within 3–8 working days. Allow up to 10 working days for the Scottish Highlands and Islands and Northern Ireland. See our UK Shipping & Delivery page for full details.
Why has my order arrived in more than one parcel?
Items from different brand partners are dispatched separately, so they can arrive on different days with separate tracking. You are only charged one delivery fee.
Returns
Can I return an item?
Yes. You can cancel most items within 14 days of delivery for any reason, then you have a further 14 days to send them back. If you've changed your mind, you pay the return postage; if an item is faulty, damaged or not as described, we cover reasonable return costs. Please email support@pawcuria.com before returning anything and we'll send you the correct return address for your item. See our Return & Refund Policy.
What if an item arrives damaged or incorrect?
Please contact us with your order number and clear photographs of the item and packaging. We'll arrange a replacement or refund.
Products
Will product colours always look exactly the same as they do on screen?
We aim to present products accurately, but colour can vary slightly between screens, photography and production batches. Product-specific information should always take priority over general imagery.
Do you sell products for both cats and dogs?
Yes. You can browse by pet or shop by need, including feeding, walking, comfort, grooming, play and home essentials.
Contact
How can I contact Pawcuria Pets?
Email support@pawcuria.com or use the form on our Contact page. If your message is about an order, include your order number so we can help more quickly.
