Last updated: 18 September 2026
Pawcuria Pets aims to resolve customer concerns fairly and promptly.
How to make a complaint
Email pawcuria@gmail.com and include, where relevant:
- your name and contact details;
- your order number;
- a clear description of the issue;
- the outcome you are seeking; and
- any useful photographs or supporting information.
You may also write to:
Pawcuria Pets
40 Mathews Park Avenue
London E15 4AE
United Kingdom
What happens next
We will review the complaint and may ask for additional information where reasonably necessary. We will aim to provide a clear response as soon as reasonably practicable.
If your complaint concerns a faulty, damaged or misdescribed product, your statutory consumer rights are not affected.
Privacy complaints
If your complaint concerns the way we use personal information, state that it is a data-protection complaint. The process and your right to complain to the Information Commissioner's Office are explained in our Privacy Policy.
Alternative dispute resolution
If a complaint cannot be resolved directly and Pawcuria Pets is required by law, contract or membership of a scheme to participate in a particular alternative dispute resolution process, we will provide the relevant information.
Your legal rights
Using this complaints process does not prevent you from exercising any legal rights or remedies available to you.