Privacy Policy

Last updated: 18 September 2026

This Privacy Policy explains how personal information is collected and used when you visit pawcuria.com, place an order, contact us or otherwise interact with Pawcuria Pets.

Who is responsible for your information?

The data controller is Clayton Wason, trading as Pawcuria Pets.

Email: pawcuria@gmail.com
Address: 40 Mathews Park Avenue, London E15 4AE, United Kingdom.

Personal information we may collect

name, billing and delivery addresses, email address and telephone number;
order, payment-confirmation, transaction, return and refund information;
customer-account information and preferences;
messages and customer-service communications;
device, browser, IP-address and website-usage information;
cookie, consent and marketing preferences; and
information used to prevent fraud, protect the website and comply with legal obligations.

Why we use personal information and our lawful bases

Contract: to process payment, fulfil orders, manage returns and refunds and provide customer service.
Legal obligation: to meet tax, accounting, consumer-protection, product-safety and regulatory duties.
Legitimate interests: to operate and improve the store, secure systems, prevent fraud, understand business performance and establish or defend legal claims, where those interests are not overridden by your rights.
Consent: where consent is required, including for certain marketing and non-exempt cookies or similar technologies.

Who we share information with

Where necessary, we may share information with Shopify, payment processors, suppliers, fulfilment partners, couriers, IT and hosting providers, analytics providers, marketing providers where permitted, professional advisers, banks, insurers, regulators, courts and law-enforcement bodies.

Shopify

Our online store is hosted by Shopify. Shopify processes information to provide ecommerce, checkout, account, security and related services. You can read Shopify's privacy information at shopify.com/legal/privacy.

Cookies and similar technologies

Please read our Cookie Policy for information about cookies, similar technologies and your choices.

International transfers

Some service providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards, we use an applicable lawful transfer mechanism such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another permitted safeguard.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, tax, accounting, fraud-prevention, dispute-resolution and record-keeping requirements. Retention periods vary by category of information.

Your rights

Depending on the circumstances, you may have rights to access, correct or erase personal information, restrict or object to processing, receive certain information in a portable format, and withdraw consent where processing is based on consent. These rights are subject to legal conditions and exemptions.

To exercise a right, email pawcuria@gmail.com. We may need to verify your identity.

Right to object: where we rely on legitimate interests, you may have the right to object. You also have the right to object to direct marketing.

Complaints

You can make a data-protection complaint by emailing pawcuria@gmail.com. You also have the right to complain to the Information Commissioner's Office (ICO). More information is available at ico.org.uk.

Marketing

You can unsubscribe from marketing emails using the unsubscribe link or by contacting us. Opting out does not prevent us from sending service messages about orders or customer support.

Security

We use reasonable technical and organisational measures designed to protect personal information. No internet service or electronic storage system can be guaranteed to be completely secure.